Naxeon: A new creative mobility
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1. 问:NAXEON IAM. 需要注册吗?
答:是的,NAXEON IAM. 需要像其他车辆一样进行注册。注册要求可能因所在地不同而有所差异,因此最好咨询当地的车管所或车辆注册机构,了解您需要遵循的具体步骤。这通常包括提供购买发票、有效保险以及有时需要的安全检查证明。

2. 问:谁可以驾驶 NAXEON IAM.?
答:通常情况下,驾驶者需要年满 16 岁并持有“轻型摩托车驾照或以上”,例如欧洲的 A1 驾照或美国的“轻型摩托车或踏板车”驾照。然而,各国的法规可能有所不同,因此最好检查当地法规。

3. 问:如何将我的摩托车连接到 NAXEON 应用?
答:将摩托车连接到 NAXEON 应用非常简单。请按照以下步骤操作: 
I. 下载 NAXEON 应用:如果您尚未拥有 NAXEON 账户,请首先从您首选的应用商店下载 NAXEON 应用。 
II. 注册账户:打开应用并通过登录页面注册账户。 
III. 绑定您的摩托车:按照应用内指示将摩托车与 NAXEON 应用绑定。(确保您的车辆通过 SIM 卡或 Wi-Fi 连接到 NAXEON 云服务) 一旦您的摩托车连接成功,您将可以访问所有连接功能、保修信息以及摩托车的完整服务记录。无论您是首任车主还是后续车主,都可以方便地访问所有相关的购买、使用和保修信息。我们致力于通过创新科技和无与伦比的支持提升您的骑行体验。

4. 问:购买电动摩托车是否有政府补贴?
答:许多国家对购买电动车辆(包括摩托车)提供政府补贴。这些补贴可能包括税收抵免、返现和减免注册费用。有关详细信息,请查阅当地法规或联系我们授权的交付中心或经销商。

5. 问:NAXEON IAM. 需要什么样的维护?
答:电动摩托车通常比传统摩托车需要更少的维护。主要的维护任务包括定期检查电池、刹车、轮胎和电气系统。您的维护指南可以在 NAXEON 应用的“服务”部分找到,一旦您绑定了车辆,即可访问。

6. 问:NAXEON IAM. 有什么样的保修政策?
答:NAXEON IAM. 提供标准的“两年不限里程”制造商保修,涵盖电池和电机等主要组件。详细的保修信息可以在我们的网站上找到。

7. 问:我在哪里可以找到授权服务中心?
答:您可以访问我们的网站,并使用 NAXEON 应用的“服务”部分找到授权服务中心。此外,您也可以联系客户支持寻求帮助。

8. 问:如果我有更多问题或需要帮助,如何联系客户支持?
答:您可以通过 NAXEON 应用、电子邮件或拨打客户服务热线与我们联系。我们的支持团队将为您解答任何问题或疑虑。

9. 问:如何升级我的 NAXEON IAM.?
答:NAXEON 定期更新车辆系统和应用功能,这些更新通过云服务推送到您的车辆或手机。当您收到更新通知时,您可以升级到最新的软件版本或应用版本,以访问新功能。由于区域差异,NAXEON 软件更新版本可能会有所不同,您需要处于支持云服务的区域才能收到更新。您还可以通过应用或 NAXEON 的公共渠道提供反馈和建议新功能。

10. 问:如果我有业务合作请求或建议怎么办?
答:如果您有业务合作请求或建议,请通过以下方式联系我们: 
I. 官方网站:访问我们官网并填写业务合作请求表。 
II. 电子邮件:将详细的合作提案和建议发送至我们的业务合作邮箱:BD@naxeontech.com。 
III. 电话:拨打我们的业务合作热线,直接与我们的业务团队联系。 我们的团队将尽快与您联系,讨论具体细节和合作可能性。感谢您对 NAXEON 的支持和关注。
隐私政策
In accordance with Articles 13 and 14 of the General Data Protection Regulation no. 679/2016 ("GDPR"),the company NAXEON TECHNOLOGY CO.,LTD (“NAXEON”) applies particular commitment and care in processing the information referring to you in accordance with applicable privacy regulations.

In accordance with Articles 13 and 14 of the General Data Protection Regulation no. 679/2016 ("GDPR"),the company NAXEON TECHNOLOGY CO.,LTD (“NAXEON”) applies particular commitment and care in processing the information referring to you in accordance with applicable privacy regulations.

 

This Data Privacy Policy governs each website, mobile site, application, and/or other services, provided by naxeontech.com and NAXEON and its affiliates, acting as a data controller.

Why Do We Collect Your Data

Customer Relationship Management      
                             

NAXEON collects your personal data to manage your registration and interaction with the Site, our App (NAXEON App) and to provide you with the products and services that you require. Specifically, NAXEON processes your personal data to:

 Enable registration and secure access to our Site;

Respond to your information or material requests;

 Provide requested products, services, and after-sales support, including necessary data processing for electronic signatures on contracts;

 Fulfill contractual obligations or perform pre-contractual activities at your request, including sharing data with our sales network or contracted third parties;

 Comply with relevant laws and regulations and exercise legal claims.

The provision of data for the purposes indicated above is necessary, and the possible failure to provide such data will prevent NAXEON from fufilling these services.

Additional Purposes for Using Personal Data

NAXEON utilizes your personal data for marketing purposes, aiming to provide you with promotional newsletters, advertising communications, direct sales opportunities, and surveys to assess customer satisfaction. These marketing activities are executed via various channels, including email (newsletters), telephone, SMS, MMS, chat, NAXEONbsite banners, instant messaging, social networks, and traditional mail. This includes invitations to events sponsored or organized by NAXEON, our sales and assistance network, or our business partners, featuring offers on their products, services, and initiatives.

Furthermore, NAXEON engages in profiling activities to better understand your preferences, habits, and lifestyle by analyzing your interactions with us and your purchase details. This information helps in creating personalized profiles and, with your consent for marketing, allows us to tailor promotional messages and offers to your interests. For profiling, NAXEON collect additional data including publicly available information (e.g., social network profiles), data from cookies and other tracking technologies on our NAXEONbsite (see our Cookie Policy), and, where applicable, data from your motorcycle's diagnostic systems, adhering to regulatory compliance.

In line with GDPR provisions and based on legitimate interest, NAXEON may use your email address, provided during a purchase, to send communications about services or products similar to those you've acquired ("soft spam"). NAXEON also conduct surveys for non-commercial purposes, which are entirely voluntary, to enhance the quality of our customer service.

Who Will Be Able to Access Your Data

NAXEON has the right to share your data with its affiliated companies, and those employees, consultants, and collaborators who are specifically appointed to process data and assigned to assist NAXEON in carrying out the services offered by this website. Such persons are requested to adhere to the same legal requirements guaranteed by the NAXEON.

NAXEON will, however, have the right to respond to any request relating to your data when requested by the law, when such communication is deemed necessary for the protection of its rights, to comply with judicial proceedings, court orders, or requests coming from any governing body, and/or in relation to any other legal action which may occur.

Protecting Your Data

NAXEON is committed to protecting your personal data from unauthorized or unlawful processing, including destruction, loss, alteration, misuse, disclosure, or access. Security measures reflect the latest technology and consider the costs of implementation, processing risks, and the nature of the data protected. We ensure that:

NAXEON does not prioritize the collection of users’ personal information as its main purpose.

Personal information is neither rented nor sold to third parties by NAXEON.

NAXEON will not use your personal information or images for advertising without your consent.

NAXEON strives to secure its website but acknowledges the inherent risks of transmitting information over the internet and email, which may not always be secure. NAXEON is not liable for losses or unauthorized interceptions beyond its control.

The NAXEON website may include links to external sites, but NAXEON's privacy policy is only applicable to its own website, and NAXEON is not responsible for the privacy practices or content of other sites.

Transfer Your Data To A Non-EU Country  

Your personal data may be transferred to companies within the NAXEON network, including those in non-EU countries such as China, where NAXEON's headquarters are situated. Due to this, the data protection standards in place may not align with those established by EU regulations. NAXEON undertakes to take all relevant guarantees on the basis of appropriate safeguards as requested under Data Protection Legislation.

Your Rights

You can reach out to NAXEON as the Data Controller or Data Protection Manager using the provided contact details to request an updated list of data processors (our service providers), parties with data access, and to exercise your rights under the Regulation. These rights include accessing your data, requesting correction or deletion, data portability, restriction of processing, and lodging complaints with the Supervisory Authority. In addition, you may object to the use of your data for direct marketing or, under specific circumstances, to any processing based on NAXEON's legitimate interest, unless NAXEON demonstrates compelling legitimate grounds for the processing.

Subject to Change

NAXEON may change this Privacy Policy. Any change made to the Privacy Policy and information management practices will be reflected in a timely manner, and the data controller may add, modify or delete said Privacy Policy when deemed necessary.

Contact Details

If you have any questions or concerns regarding this Privacy Policy, or you wish to contact us by email, our contact information is as follows:

Email: bd@naxeontech.com

NAXEON Technology Co., Ltd.

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